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Business and Technology

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College of Southern Maryland
JeffT@csmd.edu
8730 Mitchell Rd.
P.O. Box 910
La Plata, MD 20646
301-934-7556

Hospitality Management

The College of Southern Maryland's Hospitality Management degree program is designed to prepare you for a career in the hospitality and tourism industry. After obtaining your associate degree, you may elect to transfer your coursework to a university in order to obtain a four-year degree. Your curriculum at the College of Southern Maryland will include instruction and training in hotel, travel, recreation, tourism, convention services, food service, and meeting planning and related service industries.

The Hospitality Management program emphasizes the development of the knowledge and skills essential for the modern hospitality manager. CSM has responded to the demands of the growing leisure services industry by creating an exciting curriculum that is both hands-on and theoretical, allowing our students to become the best of the best.

Unique Features
  • CSM has the only AAS degree in Southern Maryland
  • CSM offers a cross-disciplinary foundation incorporating both business and service aspects of lodging, food service, conventions, and tourism.
  • Program flexibility affords opportunities for a concentrated course of study in an allied field such as marketing, accounting, or human resource management
  • Day and evening scheduling allows students to work in the industry and maintain maximum progress toward a degree.
  • Majors in Hospitality Management will jump start their careers by engaging  the industry from the first day of your enrollment.

Real life learning and real world experiences will be a part of your regular curricular culture as a student enrolled in the College of Southern Maryland's Hospitality Management program. We will jump start your career by engaging you with the industry from the first day of your enrollment. You will be provided opportunities to attend state, regional and national trade shows, professional conferences and participate as a member in leading hospitality student organizations. You will also be afforded the opportunity to meet countless industry leaders in numerous professional settings both on campus and during field excursions enabling you to develop a professional network to assist you in your career endeavors.

Your success will come from your professional and academic preparation as well as our  mentorship. In addition to formal instruction, cooperative education internships are an integral part of the program and allow for on-the-job experiences in a wide variety of settings and occupations directly related to each student's career objectives.

Your program consists of Hospitality Management classes, other hospitality related coursework, and the general education classes needed to complete your Associate of Applied Science degree. In this program you will learn the hands on operational skills and service requirements necessary to get ahead in the competitive leisure service industry. In addition, you will learn how to run computer systems that are used to assure operational propriety and guest satisfaction in the hospitality and tourism industries.

Our hospitality & tourism courses and computer training have been designed to challenge you and give you the knowledge you need to be successful in any Hospitality career path you may choose. Our goal for you is to create an atmosphere of academic excitement and the experience of instruction that is second to none.

Additionally, students may earn a certificate from the American Hotel & Lodging Association's Educational Institute in Hospitality Operations. http://www.eiacademic.org/content.aspx?id=20036

Note: This program is under development and is subject to change.  More information about this program will be available in Fall 2009 semester.

Contact information: Bill Williams, Program Coordinator, WHWilliams1@csmd.edu



Fall 2009 Course Schedule

HPM 1015: Monday, 7:15 - 10 p.m., La Plata Campus
HPM 1110: Wednesday, 7:15 - 10 p.m., La Plata Campus
HPM 1210: Monday and Wednesday, 2:30 - 3:50 p.m., La Plata Campus

Courses

HPM 1015 Introduction to Hospitality Management (3 credits) 
A survey course that introduces new students to the broad spectrum of the leisure services industry. Typical career areas include food service, lodging, travel/tourism, recreation, gaming and entertainment, meetings, conventions and expositions. The course explores educational options, professional career opportunities, industry trends, teamwork, ethics, and the historical and operational perspectives within each career component. In addition; students will examine the basic functions of management and business administration principles as they relate to a service oriented business model.

HPM 1110 Managing Front Office Operations (3 credits)
The course will presents students with a systematic approach to managing the front office operation through an examination of the critical management functions and interdepartmental dynamics essential to operational success and guest satisfaction at hotels, resorts and timeshare properties. The course investigates revenue management, business forecasting, budget planning, how blogging and social networking affect hotels, the impact of automated information technologies on a variety of front office functions, and manual backup procedures for automated system failure.

HPM 1210 Managing Service in Food and Beverage Operations (3 credits)
The course will introduce students to commonly used practices / principles that food service professionals utilize to create and deliver guest-driven service; enhance value and build guest loyalty; and continuously improve the process of providing excellent service. Students learn how every aspect of a food service operation contributes to the guest experience, and explore unique features of service delivery techniques for a variety of food and beverage operations. The course includes material on service leadership, service skills, and service styles, menu merchandising, and responsible alcohol service.

More Courses Coming Soon...