Managing Customer Service Part III
Course: BAD-5030
Continuing Education Units: 0.60
Description:
Focus will be on providing insight and skills to ensure a successful customer service delivery system. Managers and supervisors will learn how to use various communication styles with customers and employees. Convey ideas and information with clarity and precision in person through memos, letters, reports and e-mails.
Contact R. R. Schaller, Chair, if you have any questions pertaining to this course.
Last Update: October 10, 2008