Customer Service Coping Skills - for Managers
Course: BAD-5060
Continuing Education Units: 0.60
Description:
Customer Service Coping Skills for Managers covers evaluating customer service responses by employees and developing an organizational culture focused on listening to customer needs. Using different scenarios, this training models customer service responses appropriate to the specific situation the employee faces. It will also examine the supervisor's role in giving timely feedback. Participants will explore techniques of improving customer service by improving the employees' listening skills, and the general communication atmosphere in the organization. Textbook required.
Contact R. R. Schaller, Chair, if you have any questions pertaining to this course.
Last Update: September 5, 2008