Essentials of Customer Service Skills For Managers
Course: BAD-5080
Continuing Education Units: 0.60
Description:
Essentials of Customer Service Skills for Managers covers management tasks and initiatives in developing an organizational culture dedicated to service excellence. This training will include topics such as reliability, assurance, tangibles, empathy, responsiveness and how customers rate these factors when dealing with a service providing organization. Participants will discuss elements of caring service, the physical aspects of service experience, the timeliness of service and the willingness to help. Textbook required.
Contact R. R. Schaller, Chair, if you have any questions pertaining to this course.
Last Update: July 7, 2008