Information Technology Center Support
Course: ITS-2430
Course Credits: 3
Prerequisites: ITS-1015 ITS-1020
Description:
Student will learn the operation of help desks and computer information centers, focusing on the use of software packages, interfacing with users, entry of data, and the reporting of technical problems. Students are introduced to the methods available to maintain their level of expertise in this rapidly changing field. Students also learn the skills required to troubleshoot a malfunctioning microcomputer or to expand its capability including how to use the powers of observation and deductive reasoning.
Course Fee: $15.00
Contact J. Tjiputra, Chair, if you have any questions pertaining to this course.
Last Update: July 7, 2008