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Help Desk

Realize your Potential

Contact Us

ITS Help Desk
help@csmd.edu

Direct dial: 301.934.7740

La Plata: 301.934.2251 ext. 4357

Metro DC: 301.870.3008 ext. 4357

Leonardtown: 240.725.5499 ext. 4357

Prince Frederick: 443.550.6199 ext. 4357

*Please DO NOT use 301-934-4357 as a number to reach the HELP Desk. This is NOT a direct dial number. For internal phone calls on campus phones only, the Help Desk can be dialed using ext. 4357 (HELP).

Help Desk Service Window

Service Window Location:
La Plata CampusST Building
1st floor, next to computer lab

Hours of Operation

During Full Semester:
Monday - Thursday 8am - 10pm
Friday 8am - 5pm
Saturday 8am - 1pm

After Hours Support:
Sunday Voicemail and e-mail support for high priority requests from 10am - 1pm

Between Fall, Spring and Summer Semesters:
Monday - Thursday 8am - 7pm
Friday 8am - 5pm

Frequently Asked Questions

MyCSMD Questions

How can I change my password and response questions?
I want to check my schedule, but I do not know where it is!
When I login to myCSMD I get a Novell page.
How can I register for Continuing Education courses?
I am a current student, how can I register for courses?
When I try to go to myCSMD it warns me that the connection is untrusted.
I need my student ID number but I don't know where to get it.
I changed my e-mail address, can I update it somewhere?
I would like to see my grades, where can they be found?
I need a copy of my transcript, how do I get one?
How can I withdraw from a Continuing Education course?
I am a current student, how can I withdraw from a course?

MyCSMD Answers

Change Password and Questions [print]

Your myCSMD password will expire in 180 days (six months). However, if you do not wish to wait for that allocated time, you can reset it by yourself.

The steps to reset your password are the following:

  1. Log into myCSMD with your username and password.
  2. Located at the top of the Web page is the Manage Password link, click the link.
  3. Select Change Password.
  4. Complete the require fields (New Password and Confirm Password).
  5. To be aware of the password you just typed, select Show Password.
  6. Click Change Password.
    Note: if you do not have the requirements for the new password, you will not be able to select Change Password.
  7. Once your password is updated, click Continue.
  8. You session will end and you will be logged out of myCSMD.
  9. Click Login to myCSMD and type in your username and password.

Keep in mind, that your password must be have the requirements:

  • Must be at least 8 characters long.
  • Must be no more than 20 characters long.
  • Must include at least 1 number.
  • Must not include a common word or commonly used sequence of characters.

The steps to reset your myCSMD questions are the following:

  1. Log into myCSMD with your username and password.
  2. Located at the top of the Web page is the Manage Password link, click the link.
  3. Click Update Responses.
  4. Fill in the three questions.
  5. Click Setup Responses.
  6. Click Continue.
  7. You will be redirected to the Password Management page.

Experiencing Issues? Contact Information:
If you have any questions regarding this matter, please contact the Help Desk at: 301.934.7740.

 

Checking Schedule [print]

If you would like to print out your course schedule, you may do so. The following steps to receive you course schedule are as follows:

  1. Login into myCSMD with your username and password.
  2. Click Online Services.
  3. Click Continuing Education or Current Students.
  4. Click Schedule (left-hand side).
  5. Select Term and hit Submit.
    You will be given your course schedule for the following term you selected.

If you have any questions regarding your course schedule, please contact the Call Center: 301.934.2251.

 

Novell Screen

There may come a time when you log into myCSMD and you get a Novell Access Manager 3.0 Web page. When this occurs, please click Logout (right corner of page) and exit the browser. Please re-open your browser and log into myCSMD again. You will be able to access your myCSMD page.

If you have any other questions regarding this matter, please call the Help Desk at: 301-934-2251 x4357.

 

Registering for Courses - Continuing Education [print]

For those students who are interested in enrolling in Continuing Education courses at the College, please follow these steps:

  1. Login into myCSMD with your username and password.
  2. Click Online Services.
  3. Click Continuing Education.
  4. For Continuing Education, click Register and Pay for Continuing Education Classes.
  5. Read the Felony Statement and hit Submit.
  6. Complete the Course Code Number.
    If you are unsure of this, please look up the number by clicking here
  7. Select the Instructional Format that you wish to enroll for the semester.
  8. Select the Location you prefer.
  9. Click Submit.
  10. Under Select, check the course you wish to be registered for.
  11. Click Submit.
  12. Before you register, you have three options to select from:
    -Register now (check out)
    -Add more Classes
    -Recalculate total amount
  13. Select from one of these three options.
    Register now - If you are paying for your courses online, you have two options of paying:
    -Mastercard
    -Visa
    Add more Classes - If you wish to add more courses for the following semester, you may do so. Please repeat steps 6 through 11.
    Recalculate total amount - If you wish to drop courses within the registration process, you may do so. Under Remove, click the course you wish to drop and select Recalculate total amount and Submit. You will be given a new total amount due.

*Note: If you wish to view all the Continuing Education courses, you may do so. To do this, leave all the fields blank and hit Submit. It may take a few moments for the page to load, but you will be given the complete list of courses that is being offered for that semester.

If you would like to search for courses on a particular day, you may do so. Simply check the days that you are available and the search results will give you results based on your filters. You may also search for classes that are in a specific time range. To select a time range, click the drop-down menu and select the starting and ending time. You will be given classes based on the time you have selected.

Experiencing Issues? Contact Information:
If you have any questions regarding this matter, please contact the Help Desk at: 301.934.7740.

 

Registering for Courses - Current Students [print]

To register for courses at the College of Southern Maryland, please follow these steps:

  1. Login into myCSMD with your username and password.
  2. Click Online Services.
  3. Click Current Students.
  4. For Current Students, click Search and Register for Credit Sections / Express Registration.
  5. Read the Payment Policy and check the box to signify acceptance.
  6. Read the Felony Statement and hit Submit.
  7. Click Search/Register for Sections.
  8. Select an option from Term.
  9. Select the Location you prefer
  10. Select the Instructional Format you wish to take.
  11. Select the Subject.
  12. Click Submit.

*Note: It is best to leave the Course # and Section blank, because you will be given more results to the Subject that you selected. If you would like to search for courses on a particular day, you may do so. Simply check the days that you are available and the search results will give you results based on your filters. You may also search for classes that are in a specific time range. To select a time range, click the drop-down menu and select the starting and ending time. You will be given classes based on the time you have selected.

Contact Information
If you have any questions regarding registering, please contact the Registration Office at:
301.934.2251 x7588.

If you have any other questions regarding registering for a class please contact the Help Desk at:
301.934.7740.

 

Security Updates

MyCSMD recently updated its security certificates and in order to continue to the myCSMD Web page, you must manually accept the certificates. This is not a hard process and the steps are listed below if you need any guidance.

Using Firefox [print]

If you type http://my.csmd.edu in the address bar and you get a message: "this connection is untrusted." You will have to go through a process. myCSMD recently updated its security certificates and in order to continue to the myCSMD Web page, you must manually accept the certificates. This is not a hard process and the steps are listed below if you need any guidance.

If you are using Firefox, the following steps are:

  1. Click I Understand the Risks.
  2. Once you click on I Understand the Risks, you will need to click Add Exception.
  3. A screen will appear (Add Security Exception), please click Get Certificate.
  4. Check mark Permanently store this exception.
  5. Click Confirm Security Exception.

*Note: You will be directed back to the Web site that states the connection is untrusted. You have to do this process two more times. Please follow steps 1 through 5. Once you add and confirm the security exception, you will be able to access myCSMD.

Experiencing Issues? Contact Information:
If you have any questions regarding this matter, please contact the Help Desk at: 301.934.7740.

 

Using Internet Explorer [print]

If you type http://my.csmd.edu in the address bar and you get a message: "There is a problem with this website's security certificate." You will have to go through a process. myCSMD recently updated its security certificates and in order to continue to the myCSMD Web page, you must select "continue to this website (not recommended)."

If you are using Internet Explorer, the following steps are:

  1. Click on Continue to this website (not recommended).

You will have to address this process two more times. After the third time, you will be able to access the myCSMD Web page.

OPTIONAL: Consider upgrading to a more modern and secure browser such as:

 

Student ID Number [print]

There are a few places where your student ID number can be found.

Online Services
If you are able to successfully log into your myCSMD account, you can find your student ID number once you login. The steps to finding your student ID number are the following:

  1. Login into myCSMD with your username and password.
  2. Click Online Services.
  3. Click Continuing Education or Current Students.
  4. Click What's my Student / Staff ID? (Under User Account Information).

Your student ID will be given to you.

*Note: Please do not share your student ID number with anyone for security purposes.

Student ID card
If you are a returning student and received your student ID card from the library, you will find your student ID number on the back of your card. It will be in located bottom-centered. It is seven digits. For example, it would appear to look something like 0000123.
 
CSM documents
Your student ID number will also appear on any documentation from CSM. This could be from your tuition statement or your class schedule.
If you do not have any of the sources mentioned above, you can receive your student ID number by coming to one of the campuses. Please advise, you must show a picture ID in order to receive your student ID number.

Experiencing Issues? Contact Information:
If you have any questions pertaining to your student ID number, please call the Help Desk at: 301.934.7740.

 

Update e-mail address [print]

If you would like to update your e-mail address, you may do so at any time. To update your e-mail address, please take the following steps:

  1. Login into myCSMD with your username and password.
  2. Click Online Services.
  3. Click Current Student.
  4. Click Change my e-mail address under Contact Information (left-hand side).

 

View Grades [print]

End of the semester grades will not be mailed to your address. In order to view your grades for the semester, you must log into Online Services.

To check your grade, please follow these steps:

  1. Login into myCSMD with your username and password.
  2. Click Online Services.
  3. Click Current Students.
  4. Click Grades under Grades (left-hand side).
  5. Select the Term you wish to receive your grades.
  6. Click Submit.

*Note: If the semester has ended, you should not see your grades until a week prior to the ending date.

View Transcripts [print]

You may view your unofficial transcript online by logging into your myCSMD account. The steps to obtain your unofficial transcript are the following:

  1. Login into myCSMD with your username and password.
  2. Click Online Services.
  3. Click Continuing Education or Current Students.
  4. For those who are Continuing Education, click Unofficial (online) under Continuing Education Record (left-hand side).
  5. For those who are Current Students, click Unofficial (online) under Transcript (right-hand side).
  6. Select the Type and click Submit.

Checking the Status of your Official Transcripts
You may check the status of your transcripts by following these steps:

  1. Login into myCSMD with your username and password.
  2. Click Online Services.
  3. Click Current Students.
  4. Click Request Status under Transcript (right-hand side).

You will be able to view the contact information, the date you requested the transcript, the number of copies and the date it was processed.

Requesting Transcripts
If you are interested in receiving an official transcript from the College, you may request one by completing the contact information. To request a copy of your transcript, please follow these steps:

  1. Login into myCSMD with your username and password.
  2. Click Online Services.
  3. Click Current Students.
  4. Click Request under Transcript (right-hand side).
  5. Complete the needed information on the Request page.

You must complete all the fields with the red asterisks. You may request nine copies of a transcript at once. You may also request to submit your transcript to other colleges and universities. If you have any other questions regarding transcripts, please call the Registration Desk at: 301-934-2251 x7588.

Contact Information
If you have any other questions regarding transcripts, please call the Registration Desk at: 301.934.2251 x7588.

 

Withdrawing from Courses - Continuing Education

If you are unable to finish a course due to a circumstance, you may drop the course. It is important to drop the course(s) within a certain deadline. Failure to do so, could impact your grade. Students may check the CSM calendar for the last day to withdraw from a course.

The steps to withdraw from a course(s) at CSM are the following:

  1. Login into myCSMD with your username and password.
  2. Click Online Services.
  3. Click Current Student.
  4. Click Register and Drop Sections (left-hand side under Continuing Education Registration).
  5. Under Current Registrations, locate the course you wish to drop.
  6. Checkmark the course you wish to drop.
  7. Click Submit.

You are now unregistered for that course.

If you would like to understand the process of withdrawing from a course at CSM, please click Withdraw information. If you have any other questions regarding withdrawing from a course, such as tuition, please contact the Bursar's office at 301.934.2251 x7712.

 

Withdrawing from Courses - Current Students

If you are unable to finish a course due to a circumstance, you may drop the course. It is important to drop the course(s) within a certain deadline. Failure to do so, could impact your grade. Students may check the CSM calendar for the last day to withdraw from a course.

The steps to withdraw from a course(s) at CSM are the following:

  1. Login into myCSMD with your username and password.
  2. Click Online Services.
  3. Click Current Student.
  4. Click Drop Classes (left-hand side under Registration).
  5. Read the following statement then check the box.
  6. Click Continue.
  7. Under Current Registrations, locate the course you wish to drop.
  8. Checkmark the course you wish to drop.
  9. Click Submit.

You are now unregistered for that course.

If you would like to understand the process of withdrawing from a course at CSM, please click Withdraw information. If you have any other questions regarding withdrawing from a course, such as tuition, please contact the Bursar's office at 301.934.2251 x7712.