Businessman at a desk answering a phone

 

Administrative Assistants provide support by conducting research, preparing statistical reports, handling information requests, and performing clerical functions such as preparing correspondence, receiving visitors, arranging conference calls, and scheduling meetings. Students may also train and supervise lower-level clerical staff.

This program consists of seven classes:

  • BUS-5280 Essential Communication Skills
  • BUS-5410 Critical Elements of Customer Service
  • BUS-5510 Business Ethics
  • BUS-5650 Time Management
  • OFC-5010 Administrative Office Procedures and Technology
  • OFC-5760 Microsoft Word Level 1
  • OFC-5800 Microsoft Excel Level 1

Register Now

BUS-5280 Essential Communication Skills

Have you ever wondered why it seems so difficult to talk with some people and so easy to talk with others? Can you recall an occasion where you met someone for the first time and immediately liked that person? Something about the individual made you feel comfortable. A major goal of this course is to help you understand the impact that your communication skills have on other people. You will also explore how improving these skills can make it easier for you to get along with others in the workplace, and in life. Textbook included.

Register Now | Browse by Course Number:
Search for BUS-5280

BUS-5410 Critical Elements of Customer Service

While many companies promise to deliver an incredible customer experience, some are better at delivering than others. This course is designed around six critical elements of customer service that, when the company lives them, brings customers back to experience service that surpasses the competition. Textbook included.

Register Now | Browse by Course Number:
Search for BUS-5410

BUS-5510 Business Ethics

What exactly makes a decision ethical? The problem with ethics is that what may seem morally right (or ethical) to one person may seem appalling to another. This course will not provide easy ways to solve every ethical decision you will ever have to make. Learn how to define your ethical framework to make solving those ethical dilemmas easier. Explore tools that you can use when you are faced with an ethical decision. Identify techniques you can use so you do not get caught in an ethical quandary. Examine case studies so that you can practice making decisions in a safe environment. Textbook included.

Register Now | Browse by Course Number:
Search for BUS-5510

BUS-5650 Time Management

Time is money, the saying goes, and lots of it gets lost in disorganization and disruption. We also deal with a constant barrage of technology, people, and tasks that can contribute to that disorganization. Many people find that they flit from one task to another, trying to get everything done. Learn how to make the most of your time by getting a grip on your workflow and office space, using your planner effectively, and delegating some of your work to other people. Textbook included.

Register Now | Browse by Course Number:
Search for BUS-5650

OFC-5010 Administrative Office Procedures and Technology

Discover the characteristics employers are looking for in an administrative professional and the skills required to meet the challenges in today's business environment. Become familiar with current technologies and advanced practices and procedures in office management. Topics include telephone/email etiquette, technology usage, file management and record keeping, minute/note taking, travel coordination, proofreading, meeting/event planning, and networking strategies. An overview of job information resources and interviewing skills will also be covered. Textbook required.

Register Now | Browse by Course Number:
Search for OFC-5010

OFC-5760 Microsoft Word Level 1

This hands-on course gets started with the basic Word commands and moves right into editing documents and formatting text; from simple paragraphs to the entire document. It also provides instruction on creating and formatting tables with calculations. USB flash drive and textbook required.

Prerequisite:  Strong keyboarding skills and experience using Windows version 7 or above required.

Register Now | Browse by Course Number:
Search for OFC-5760

OFC-5800 Microsoft Excel Level 1

This course will cover fundamental Excel Skills. Topics include creating and editing worksheets, developing formulas and formatting values into worksheets/spreadsheets. USB flash drive and textbook required.

Prerequisite:  Strong keyboarding skills and experience using Windows version 7 or above required.

Register Now | Browse by Course Number:
Search for OFC-5800