NonCredit Offerings

Management and Professional Development

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BUS-5390 Conflict Resolution in the Workplace

Many people see conflict as a negative experience. In fact, conflict is a necessary part of our personal growth and development. However, conflict becomes an issue when the people involved cannot work through it. They become engaged in a battle that does not result in growth. When this type of conflict arises, negative energy can result, causing hurt feelings and damaged relationships. This course will give you the tools that will help you resolve conflict successfully in workplace relationships and produce a win-win outcome. Textbook included.

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BUS-5400 Team Building Essentials

Teams are an important building block of successful organizations. Whether the focus is on service, quality, cost, value, speed, efficiency, performance, or other similar goals, teams are the basic unit that supports most organizations. With teams at the core of corporate strategy, an organization's success can depend on how well team members operate together. How are their problem-solving skills? Is the team enthusiastic and motivated to do its best? Do they work well together? This course will provide students with the fundamental skills needed to build better teams. Textbook included.

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BUS-5410 Critical Elements of Customer Service

While many companies promise to deliver an incredible customer experience, some are better at delivering than others. This course is designed around six critical elements of customer service that, when the company lives them, brings customers back to experience service that surpasses the competition. Textbook included.

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BUS-5500 Basics of Supervision

This course is for new supervisors, anyone interested in a supervisory position, as well as those who are team leads or part-time supervisors without a great deal of authority. It is designed to help overcome many of the supervisory problems encountered as a workplace leader. Topics to be covered include the transition to supervisor, responsibilities, behaviors and attitudes, goal setting, short- and long-range planning, active listening techniques, communication skills, giving feedback and instructions, managing conflict and challenging situations, and developing relationships. Textbook included.

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BUS-5510 Business Ethics

What exactly makes a decision ethical? The problem with ethics is that what may seem morally right (or ethical) to one person may seem appalling to another. This course will not provide easy ways to solve every ethical decision you will ever have to make. Learn how to define your ethical framework to make solving those ethical dilemmas easier. Explore tools that you can use when you are faced with an ethical decision. Identify techniques you can use so you do not get caught in an ethical quandary. Examine case studies so that you can practice making decisions in a safe environment. Textbook included.

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BUS-5650 Time Management

Time is money, the saying goes, and lots of it gets lost in disorganization and disruption. We also deal with a constant barrage of technology, people, and tasks that can contribute to that disorganization. Many people find that they flit from one task to another, trying to get everything done. Learn how to make the most of your time by getting a grip on your workflow and office space, using your planner effectively, and delegating some of your work to other people. Textbook included.

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BUS-5660 Influential Leadership

Do you struggle to get your ideas heard or have trouble influencing others? Leadership is not based on a job or position title. Anyone can become a leader. Learn how being an influential leader can create success for you both professionally and personally. Enhance your leadership skills, design your professional and personal leadership strategy, and learn the essential steps for you to lead at your optimal level of influence. Textbook required.

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BUS-5800 Organization Management

Is the line between work and home becoming increasingly blurry for you and your employees? Help your organization navigate demands on their time by offering work-life supports. Learn real life examples that will allow your organization to integrate work and life, supporting employees' enthusiasm and commitment for their work. Textbook required.

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