Businessman at a desk answering a phone

 

Administrative Assistants provide support by conducting research, preparing statistical reports, handling information requests, and performing clerical functions such as preparing correspondence, receiving visitors, arranging conference calls, and scheduling meetings. Students may also train and supervise lower-level clerical staff.

To complete the Administrative Assistant workforce training certificate you must complete:

  • BUS-5280 Essential Communication Skills
  • BUS-5410 Critical Elements of Customer Service
  • BUS-5520 Business Ethics
  • BUS-5650 Time Management
  • OFC-5010 Administrative Office Procedures and Technology
  • OFC-5620 Microsoft Word Certification Exam Prep
  • OFC-5630 Microsoft Excel Certification Exam Prep

Register Now

BUS-5280 Essential Communication Skills

Have you ever wondered why it seems so difficult to talk with some people and so easy to talk with others? Can you recall an occasion where you met someone for the first time and immediately liked that person? Something about the individual made you feel comfortable. A major goal of this course is to help you understand the impact that your communication skills have on other people. You will also explore how improving these skills can make it easier for you to get along with others in the workplace, and in life. Textbook included.

Register Now | Browse by Course Number:
Search for BUS-5280

BUS-5410 Critical Elements of Customer Service

While many companies promise to deliver an incredible customer experience, some are better at delivering than others. This course is designed around six critical elements of customer service that, when the company lives them, brings customers back to experience service that surpasses the competition. Textbook included.

Register Now | Browse by Course Number:
Search for BUS-5410

BUS-5520 Business Ethics

What exactly makes a decision ethical? The problem with ethics is that what may seem morally right (or ethical) to one person may seem appalling to another. This course will not provide easy ways to solve every ethical decision you will ever have to make. Learn how to define your ethical framework to make solving those ethical dilemmas easier. Explore tools that you can use when you are faced with an ethical decision. Identify techniques you can use so you do not get caught in an ethical quandary. Examine case studies so that you can practice making decisions in a safe environment. Textbook included.

Register Now | Browse by Course Number:
Search for BUS-5520

BUS-5650 Time Management

Time is money, the saying goes, and lots of it gets lost in disorganization and disruption. We also deal with a constant barrage of technology, people, and tasks that can contribute to that disorganization. Many people find that they flit from one task to another, trying to get everything done. Learn how to make the most of your time by getting a grip on your workflow and office space, using your planner effectively, and delegating some of your work to other people. Textbook included.

Register Now | Browse by Course Number:
Search for BUS-5650

OFC-5010 Administrative Office Procedures and Technology

Discover the characteristics employers are looking for in an administrative professional and the skills required to meet the challenges in today's business environment. Become familiar with current technologies and advanced practices and procedures in office management. Topics include telephone/email etiquette, technology usage, file management and record keeping, minute/note taking, travel coordination, proofreading, meeting/event planning, and networking strategies. An overview of job information resources and interviewing skills will also be covered. Textbook required.

Register Now | Browse by Course Number:
Search for OFC-5010

OFC-5620 Microsoft Word Certification Exam Prep

Are you an administrative professional looking to earn your certification in Microsoft Word? Prepare for the Microsoft Office Specialist (MOS) certification exam through this comprehensive
approach covering the introductory, intermediate and advanced skill levels of this application.
Topics covered include creating, formatting and editing documents, setting page layouts, creating, formatting, and managing tables, inserting graphics, managing styles and templates, creating and executing mail merges, recording macros and monitoring macro security, protecting and sharing documents, and customizing Word to match your preferences.  Textbook required.

Prerequisite:  Strong keyboarding skills and experience using Windows version 7 or above required.

Register Now | Browse by Course Number:
Search for OFC-5620

OFC-5630 Microsoft Excel Certification Exam Prep

Are you an administrative professional looking to earn your certification in Microsoft Excel?  Prepare for the Microsoft Office Specialist (MOS) certification exam through this comprehensive
approach covering the introductory, intermediate and advanced skill levels of this application.
Topics covered include creating, saving and editing workbooks, using templates, building
formulas, and using cell references and ranges, using functions, formatting cells, importing,
sorting and filtering data, using macros, building charts and using analysis tools, and inserting and formatting graphics.  Textbook required.

Prerequisite:  Strong keyboarding skills and experience using Windows version 7 or above required.

Register Now | Browse by Course Number:
Search for OFC-5630