NonCredit Offerings

Management and Professional Development

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BUS-5410 Critical Elements of Customer Service

While many companies promise to deliver an incredible customer experience, some are better at delivering than others. This course is designed around six critical elements of customer service that, when the company lives them, brings customers back to experience service that surpasses the competition. Textbook included.

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BUS-5520 Business Ethics

What exactly makes a decision ethical? The problem with ethics is that what may seem morally right (or ethical) to one person may seem appalling to another. This course will not provide easy ways to solve every ethical decision you will ever have to make. Learn how to define your ethical framework to make solving those ethical dilemmas easier. Explore tools that you can use when you are faced with an ethical decision. Identify techniques you can use so you do not get caught in an ethical quandary. Examine case studies so that you can practice making decisions in a safe environment. Textbook included.

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BUS-5650 Time Management

Time is money, the saying goes, and lots of it gets lost in disorganization and disruption. We also deal with a constant barrage of technology, people, and tasks that can contribute to that disorganization. Many people find that they flit from one task to another, trying to get everything done. Learn how to make the most of your time by getting a grip on your workflow and office space, using your planner effectively, and delegating some of your work to other people. Textbook included.

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BUS-5660 Influential Leadership

Do you struggle to get your ideas heard or have trouble influencing others? Leadership is not based on a job or position title. Anyone can become a leader. Learn how being an influential leader can create success for you both professionally and personally. Enhance your leadership skills, design your professional and personal leadership strategy, and learn the essential steps for you to lead at your optimal level of influence. Textbook required.

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BUS-5800 Organization Management

Is the line between work and home becoming increasingly blurry for you and your employees? Help your organization navigate demands on their time by offering work-life supports. Learn real life examples that will allow your organization to integrate work and life, supporting employees' enthusiasm and commitment for their work. Textbook required.

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