Management and Professional Development

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While many companies promise to deliver an incredible customer experience, some are better at delivering than others. This course is designed around six critical elements of customer service that, when the company lives them, brings customers back to experience service that surpasses the competition. Textbook included.

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Browse by Course Number: Search for BUS-5410

What exactly makes a decision ethical? The problem with ethics is that what may seem morally right (or ethical) to one person may seem appalling to another. This course will not provide easy ways to solve every ethical decision you will ever have to make. Learn how to define your ethical framework to make solving those ethical dilemmas easier. Explore tools that you can use when you are faced with an ethical decision. Identify techniques you can use so you do not get caught in an ethical quandary. Examine case studies so that you can practice making decisions in a safe environment. Textbook included.

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Browse by Course Number: Search for BUS-5520

Time is money, the saying goes, and lots of it gets lost in disorganization and disruption. We also deal with a constant barrage of technology, people, and tasks that can contribute to that disorganization. Many people find that they flit from one task to another, trying to get everything done. Learn how to make the most of your time by getting a grip on your workflow and office space, using your planner effectively, and delegating some of your work to other people. Textbook included.

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Browse by Course Number: Search for BUS-5650

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