IT Support Technician

IT professional works at a computer

career informationTo complete the IT Support Technician workforce training certificate, you must complete the following courses:

  • CIT-5010 IT Fundamentals
  • CIT-5020 A+ Exam Prep

Register Now

Contact the Testing Center at the CSM campus of your choice for information on how to register for your exam.

Browse Our Classes

 IT Fundamentals is designed for individuals who are considering a career in information technology (IT) or for those who work in an allied field that requires a broad understanding of IT. This course will help you learn more about the world of IT and provide the necessary entry-level skills to become a systems support professional. The skill and knowledge areas covered include core hardware components, peripherals and connectors, operating systems, common software applications and management best practices, networking technologies and wireless routers, mobile devices, security threats and best practices, workstation configuration, computer support and backups, and environmental and safety concepts. Upon successful completion
of this course, students will be prepared to sit for the CompTIA IT Fundamentals+ certification exam. Earning this certification can be a stepping stone to more advanced certifications such as CompTIA A+, and, with specialized experience, CompTIA Network+ and Security+. Textbook required. Exam voucher included.

Register Now

Browse by Course Number: Search for CIT-5010

 A+ certification is the industry-recognized credential for technical support and information technology jobs such as help desk technician, technical support specialist, and desktop or systems support administrator. This course is designed for individuals who have basic computer skills and who are interested in obtaining a job as an entry-level IT technician. This course is also designed for students who are seeking the A+ certification and want to prepare for the exams. Topics covered include operating systems, PC components, display and multimedia devices, internal system components, network infrastructure, users, workstations, shared resources, client virtualization and cloud computing, security, laptops, mobile devices, print devices and operational procedures. Upon successful completion of this course, students will be ready to sit for the two exams required to earn the A+ certification. Lab and two exam vouchers included. Textbook required.

Register Now

Browse by Course Number: Search for CIT-5020

CMS Page Edit