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IT Help Desk

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Wi-Fi Connection Information

Network: CSM-Wifi

Password: wireless@CSM

Student Employees work at the Help Desk

Contact Us

  • Email: help@csmd.edu
  • Direct dial: 301-934-7740
  • La Plata: 301-934-2251 ext. 4357
  • Metro DC: 301-870-3008 ext. 4357
  • Leonardtown: 240-725-5499 ext. 4357
  • Prince Frederick: 443-550-6199 ext. 4357
  • *Please DO NOT use 301-934-4357 as a number to reach the HELP Desk. This is NOT a direct dial number. For internal phone calls on campus phones only, the Help Desk can be dialed using ext. 4357 (HELP).

The Help Desk is a single point of contact for all CSM technology-related services. We offer free support services to CSM students, faculty and staff who need assistance with any of CSM's computing, network and Internet resources.

For non-technology related assistance, please contact the Information Center at 301-934-2251.

Service Window Location

La Plata Campus, Francis P. Chiaramonte, MD Center for Science and Technology (ST Building), Room 103 (View Map)

Hours of Operation

  • Monday-Thursday: 7:30 a.m. - 6 p.m.
  • Friday: 7:30 a.m. - 5 p.m.
  • Saturday (phone and e-mail only): 8 a.m. - 1 p.m.
  • Sunday (e-mail only): 8 a.m. - 1 p.m.

Upcoming Regular IT Maintenance

The Information Management Team will be performing routine scheduled system maintenance for the network, Colleague, and Microsoft in order to manage required patches and upgrades. The schedule is as follows:

  • Colleague Maintenance will be from 8 a.m. until 12 p.m. on the following days: 6/28/20, 7/19/20, 7/26/20, 8/16/20, 8/23/20, 9/13/20, 9/20/20, 10/18/20, 10/25/20, 11/15/20, 11/22/20, 12/13/20, and 12/20/20. During this period of time, Online Services will NOT be available.
  • Network maintenance will occur weekly on Thursday nights from 10 p.m. until 2 a.m.  It is unlikely that users will experience any downtime, but if there is an outage, it will be intermittent and short.
  • Microsoft software updates usually occur on the third Sunday of the month.