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IT Help Desk

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Wi-Fi Connection Information

Network: CSM-Wifi

Password: wireless@CSM

Student Employees work at the Help Desk

Contact Us

  • Email: help@csmd.edu
  • Direct dial: 301-934-7740
  • La Plata: 301-934-2251 ext. 4357
  • Metro DC: 301-870-3008 ext. 4357
  • Leonardtown: 240-725-5499 ext. 4357
  • Prince Frederick: 443-550-6199 ext. 4357
  • *Please DO NOT use 301-934-4357 as a number to reach the HELP Desk. This is NOT a direct dial number. For internal phone calls on campus phones only, the Help Desk can be dialed using ext. 4357 (HELP).

The Help Desk is a single point of contact for all CSM technology-related services. We offer free support services to CSM students, faculty and staff who need assistance with any of CSM's computing, network and Internet resources.

For non-technology related assistance, please contact the Information Center at 301-934-2251.

Service Window Location

La Plata Campus, Francis P. Chiaramonte, MD Center for Science and Technology (ST Building), Room 103 (View Map)

Hours of Operation

During Full Semesters:

  • Monday-Thursday: 8 a.m. - 7:30 p.m.
  • Friday: 7:30 a.m. - 5 p.m.
  • Saturday: 8 a.m. - 1 p.m.

After Hours Support:

  • Sunday: Voicemail and e-mail support for high priority requests 10 a.m. - 1 p.m.

Between Semesters:

  • Monday-Thursday: 7:30 a.m. - 7:30 p.m.
  • Friday: 7:30 a.m. - 5 p.m.

 

Upcoming IT Maintenance and Changes over Thanksgiving Break

  • IT Maintenance starting 10 p.m., November 28 through 12 p.m., November 29: Online Services will be down. myLearning and O365 will not be affected.
  • Multi-Factor Authentication starting December 1: After Sunday, December 1, at 6 p.m., you will be prompted to enroll in Multi-Factor Authentication (MFA) the first time you sign in to O365 from outside the CSM network. Learn more.
  • Changes to Passphrase Protocols starting December 1: After December 1, changes to my.CSMD passwords will go into effect, including the required length of passwords, the number of required symbols that must be included, and password expiration. Users will be prompted to change their passwords after they expire. Learn more.

Regular IT Maintenance

The Information Management Team (IMT) will be performing routine scheduled system maintenance for the network, Colleague, and Microsoft in order to manage required patches and upgrades. The schedule is as follows:

  • Colleague Maintenance will be from 8 a.m. until 12 p.m. on the following days: 12/22/19, 1/26/20, 2/16/20, 3/15/20, 4/19/20, 5/17/20, 6/14/20, 7/19/20. *During this period of time, my.CSMD and Online Services will NOT be available.
  • Network maintenance will occur weekly on Thursday nights from 10 p.m. until 2 a.m.  It is unlikely that users will experience any downtime, but if there is an outage, it will be intermittent and short.
  • Microsoft software updates usually occur on the third Sunday of the month.