The Help Desk is a single point of contact for all CSM technology-related services. We offer free support services to CSM students, faculty, and staff who need assistance with any of CSM's computing, network, and internet resources.
For non-technology related assistance, please contact the Call Center at 301-934-2251 or askme@csmd.edu.
Tech Resources for your Success
CSM uses a number of tech services and platforms to streamline students’ experiences, from registering for classes and taking exams to staying connected with e-mail and our campus apps.
Wi-Fi Connection Information
Network: CSM-Wifi
Password: wireless@CSM
Get in Touch
Hours of Operation
- Monday - Thursday: 7:30 a.m. – 7 p.m.
- Friday: 7:30 a.m. – 4:30 p.m.
- Saturday (phone and e-mail only): 8 a.m. - 1 p.m.
- Sunday (e-mail only): 8 a.m. - 1 p.m.
Location
- La Plata Campus,
Francis P. Chiaramonte, MD Center for Science and Technology (ST Building)
Room 103 (View Map)
Contact Us
E-mail us at help@csmd.edu
Call Us
- Direct dial: 301-934-7740
- La Plata: 301-934-2251 ext. 4357
- Leonardtown: 240-725-5499 ext. 4357
- Prince Frederick: 443-550-6199 ext. 4357
- Metro DC: 301-870-3008 ext. 4357
- Note: Please DO NOT use 301-934-4357 as a number to reach the Help Desk. This is NOT a direct dial number.
Upcoming Regular IT Maintenance
The Information Management Team will be performing routine scheduled system maintenance for the network, Colleague, and Microsoft in order to manage required patches and upgrades. The schedule is as follows:
- Colleague system maintenance will be from 8 a.m. until 12 p.m. on the following days: 3/21/21, 4/18/21, 4/25/21, 5/16/21, 5/23/21, 6/13/21, 6/20/21, 7/18/21, 7/25/21, 8/15/21, 8/22/21, 9/19/21, 9/26/21, 10/17/21, 10/24/21, 11/14/21, 11/21/21, 12/19/21, and 12/26/21. During this period of time, Online Services (registration, billing, and more) will NOT be available.
- Network maintenance will occur weekly on Thursday nights from 10 p.m. until 2 a.m. It is unlikely that users will experience any downtime, but if there is an outage, it will be intermittent and short.
