IT Help Desk

IT Professional works at a computer

The Help Desk is a single point of contact for all CSM technology-related services. We offer free support services to CSM students, faculty, and staff who need assistance with any of CSM's computing, network, and internet resources.

For non-technology related assistance, please contact the Call Center at 301-934-2251 or askme@csmd.edu.

Get in Touch


Hours of Operation

  • Monday - Thursday: 7:30 a.m. – 7 p.m.
  • Friday: 7:30 a.m. – 4:30 p.m.
  • Saturday (phone and e-mail only): 8 a.m. - 1 p.m.
  • Sunday (e-mail only): 8 a.m. - 1 p.m.

Location

La Plata Campus, Francis P. Chiaramonte, MD Center for Science and Technology (ST Building)
Room 103 (View Map)

Contact Us

E-mail us at help@csmd.edu

 

Call Us

  • 301-934-7740
  • 301-934-2251 ext. 4357
  • 240-725-5499 ext. 4357
  • 443-550-6199 ext. 4357
  • 301-870-3008 ext. 4357
Note: Please DO NOT use 301-934-4357 as a number to reach the Help Desk. This is NOT a direct dial number.

Upcoming Regular IT Maintenance

The Information Management Team will be performing routine scheduled system maintenance for the network, Colleague, and Microsoft in order to manage required patches and upgrades. The schedule is as follows:

  • Colleague system maintenance will be from 8 a.m. until 12 p.m. on the following days: 3/21/21, 4/18/21, 4/25/21, 5/16/21, 5/23/21, 6/13/21, 6/20/21, 7/18/21, 7/25/21, 8/15/21, 8/22/21, 9/19/21, 9/26/21, 10/17/21, 10/24/21, 11/14/21, 11/21/21, 12/19/21, and 12/26/21. During this period of time, Online Services (registration, billing, and more) will NOT be available.
  • Network maintenance will occur weekly on Thursday nights from 10 p.m. until 2 a.m.  It is unlikely that users will experience any downtime, but if there is an outage, it will be intermittent and short.
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