Employee Resources for Working Remotely 

Telework Access Options

To assist with teleworking, IMT has granted virtual private network (VPN) access to all employees.

The college's VPN enables you to connect to the college network from off-campus, with either a college-owned or personally-owned computer, to access files and applications. However, the VPN should not be used if it is not needed. While it is a secure means of connection, it poses a potential, additional risk to the college network.

Please visit the IMT intranet website for instructions on using the VPN and Remote Desktop Access. VPN and Remote Desktop Access instructions are listed under the Employee COVID-19 Ready. A video has also been provided. If you require Remote Desktop Access, please email the Help Desk.

View Teleworking Security Reminders

See the chart below to guide you on whether you should use O365 applications, VPN only, or VPN with Remote Desktop:

I need to...	Application	Method
Use email and productivity software	MS Word, Excel, Outlook, Teams, etc.	Use your O365 account via portal.office.com
Access Colleague	Colleague UI5	GlobalProtect VPN
Use a locally installed software package on my college desktop computer	Any physically installed software that is not available in any other way but on that computer	Remote Desktop/Remote Access
Access files	File Explorer (Finder on Mac)	OneDrive or Teams (preferred) or VPN (non-preferred)*
Receive Voicemail as email	Unify Xpressions	Submit a Help Desk request

*To access files that are currently on your L: drive or I: drive, you will need to first move those files over to OneDrive or Teams when on campus, up to 15GB in size per file. It is highly recommended that you use OneDrive (for files you create primarily for your own use, though they can also be shared) and Teams (for files that you create, share, or edit with an established team or group). Note that it is possible to access the L: drive or I: drive using your VPN connection, but OneDrive or Teams is the recommended method.

How to Access the Intranet

Sign into my.CSMD.edu and click on the Intranet Access button, or click below (you will be asked to login with your my.CSMD credentials):

Access the Intranet

How to Change Your Voicemail Greeting

On Campus: Press the Messages button on phone.
Off Campus: Call 301-934-7790. Once connected, press # to connect your own mailbox.
- Enter your password and press #. Press 8, then 1. Follow the prompts.

Learn More about the Phone System

How to Remotely Answer your Desk Phone

All permanent employees will have their new incoming voicemail delivered to their email account. Please check your Junk Mail folder; the voicemail email defaults to the Junk Mail folder.

OSMO is a smartphone app that provides the equivalent of your desk phone functions remotely on your mobile phone, including making calls through the college phone system, so that outbound calls will have the college's caller ID. See the IMT Intranet Site for instructions for both iPhone and Android devices.

IMT has notified those who have been provided with access to OSMO. If you have not received an email notification, but should receive access to OSMO, please email the Help Desk (help@csmd.edu).

How to Change Automatic Out-of-Office email Reply in Outlook

Tier 1 employees are considered to be working full-time and will not use automatic reply.

To change your office reply in Outlook, go to: Desktop Application > then File > Automatic Replies. Follow onscreen directions.
To change your office reply in Outlook Web App: Click on the gear icon at the top right corner> All settings at the bottom > Mail on the left> Automatic Replies. Follow onscreen directions.
Please check your work email at least two times a day for CSM status/COVID-19 updates. There may not be any, but please check to be sure. The following email script is provided to help keep our message to the public consistent:
- “CSM faculty and staff are doing our part to help reduce the spread of the coronavirus by practicing social distancing. We are currently working remotely and will reply as best we can. Thank you for your patience and understanding. Be well. [Title] [Name]”
- For the most up-to-date information, please visit www.csmd.edu/ready/covid-19.

OneDrive Instructions

Download PDF Instructions

To access files that are currently on your L: drive or I: drive, you will need to first move those files over to OneDrive or Teams when on campus, up to 15GB in size per file. It is highly recommended that you use OneDrive (for files you create primarily for your own use, though they can also be shared) and Teams (for files that you create, share, or edit with an established team or group). See the link for details.

Zoom Help and Reminders

Zoom is a multi-functional web-based video and telephone conferencing system. The system allows meeting attendees to join via telephone, video, and web. It also allows screen sharing, a white board, and a presentation mode.

How to Access Zoom

There are a few ways to access your CSM Zoom account:
- On campus, use the Zoom icon on the desktop.
- From anywhere, visit http://csmd.zoom.us.
- OR Log into my.csmd.edu and click the "Zoom Video Conferencing" Quick Link.
Then click Login and you will be prompted to enter your my.CSMD credentials (username/password). Once logged in, you can schedule meetings, assign participants, or join existing meetings you have been invited to.

Security Reminder: All CSM Zoom meetings should be set-up with a password for meetings in order to maintain the integrity of CSM Zoom usage.

View More Zoom Help and Resources

More Resources

IMT Intranet Website

Please visit the IMT intranet website for helpful information including:

MS OneDrive Directions; including how to move files to OneDrive.
How to install and connect to the CSM VPN, and if needed, Remote Desktop.
Link to Microsoft Training Center, which provides many helpful videos and tutorials.
Information Security tips when working remotely.

IT Help Desk

Please email the IT Help Desk (help@csmd.edu) for assistance.

Help Desk will be available by phone and email during the following hours:
- Monday - Thursday: 7:30 a.m. – 7:30 p.m.
- Friday: 7:30 a.m. – 5 p.m.
- Saturday: 8 a.m. – 1 p.m.
For other online resources, like help with my.CSMD passwords, Microsoft Office 365, or email, please visit the IT Help Desk website.

Faculty Resources

Online Learning (myLearning)

The online learning platform is called myLearning. All courses use myLearning to post syllabi, take attendance, and post grades.

If you need assistance with myLearning, send an email to DLF@csmd.edu.
For immediate assistance, you can use the myLearning Help button to chat or call a representative 24 hours a day, seven days a week. The button is on the myLearning homepage and on the homepage of each course. You can also use the CSM Lumi Chat located at the bottom right-hand corner of the screen indicated by a chat bubble.
LMS 6000 is a series of training courses available for faculty to participate in focused on the LMS and online learning. LMS-6000-0101-The Basics is required by all faculty to complete within 30 days of employment. This training covers what you need to know about the LMS, ADA, and Presence. There are additional trainings in the series that you can take, or your supervisor may assign to you. For a full list of available training courses for myLearning, please click here.
For faculty who would like more information about the college, they can refer to the Center for Teaching and Learning course shell located in myLearning. You should see this course listed under My Courses. If you don not see the course, please email dlf@csmd.edu.
Students can now self-enroll into the myLearning Student Orientation course using the Discover Tool that is located on the myLearning Homepage navigation bar. For instructions on how to self-enroll into the orientation please click here.
If you are experiencing issues with my.CSMD, you can access myLearning through a “back-door” site at mylearning.csmd.edu/d2l/login and login using your my.CSMD username and password.

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