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Student Resources

While CSM has moved classes online as a preventative measure to help limit the spread of coronavirus, the following help is available online.

Students should regularly check their CSM student e-mails, as well as their myLearning messages, for the updates regarding campus operations.

During Modified Restricted Operations, all Student Services, including the College Store and Student Account Services (Bursar), will be primarily virtual.  In the event that a student has a need that cannot be handled virtually, the student may request an appointment. Learn more about campus access and making appointments.

Technology Resources

Student meets with an advisor

IT Help Desk

The Help Desk is a single point of contact for all CSM technology-related services. We offer free support services to CSM students, faculty, and staff who need assistance with any of CSM's computing, network, and internet resources. 

  • Help Desk will be available by phone and e-mail during the following hours:
    • Monday - Thursday: 7:30 a.m. – 7:30 p.m.
    • Friday: 7:30 a.m. – 5 p.m.
    • Saturday: 8 a.m. – 1 p.m.
  • If you need assistance, please e-mail help@csmd.edu.
  • For other online resources, like help with my.CSMD passwords, Microsoft Office 365, or student e-mail, please visit www.csmd.edu/helpdesk.

Online Learning (myLearning)

The online learning platform is called myLearning.  All courses use myLearning to post syllabi, take attendance, and post grades. During the coronavirus (COVID-19) pandemic, classes are continuing on the myLearning online platform.  Students should log into myLearning to access your courses during this time.

  • If you need assistance with myLearning, send an e-mail to DLF@csmd.edu.
  • For immediate assistance, you can use the myLearning Help button to chat or call a representative 24 hours a day, seven days a week. The button is on the myLearning homepage and on the homepage of each course.
  • If you are experiencing issues with my.CSMD, you can access myLearning through a “back-door” site at mylearning.csmd.edu/d2l/login and login using your my.CSMD username and password.

Zoom Video Conferencing

  • Zoom is a multi-functional web-based video and telephone conferencing system. The system allows meeting attendees to join via telephone, video, and web. It also allows screen sharing, a white board, and a presentation mode. Zoom conferencing is available to faculty, staff, and students with a my.CSMD account at csmd.zoom.us.
  • Zoom mobile apps are available for iPhone, iPad, and Android devices. Zoom also has a desktop application, which has been installed on all CSM computers.

Computer Labs

Internet Connectivity Options

Administrative Services

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Admissions

  • Admissions offices are working remotely supporting students through e-mail, phone, and Zoom.
  • For assistance with online applications, steps to enrollment, or general questions about the college, community members are invited to e-mail us at askme@csmd.edu.  Students can also access this information on our web page at csmd.edu/admissions.

Financial Aid

  • Financial Assistance offices are working remotely supporting students through e-mail, phone, and Zoom.
  • Students have access to financial assistance information in Online Services through my.CSMD.
  • If you need assistance, please e-mail finaid@csmd.edu.

Withdrawal / Refund Student Appeals

  • Students can access information on the Emergency Withdrawal and Refund policy on the CSM website.
  • Appeals can be submitted via e-mail to appeals@csmd.edu.

Registrar

Student Account Services (Bursar)

  • Student Account Services is working remotely supporting students through e-mail, phone, and Zoom.
  • If you need assistance, please send an e-mail as follows:

Veterans Services

  • Veterans Services are working remotely supporting students through e-mail, phone, and Zoom.
  • If you need Veterans Assistance with VA related inquiries, i.e., processing, payments, timelines etc., contact VA directly at 888-442-4551.
  • If VA does not have your enrollment, make sure that you have submitted the Benefits request form: www.csmd.edu/student-services/veteran-military-support-services/forms/veterans-educational-benefits-request-form
  • If your inquiry is regarding dropping a course after the 100% refund period, please know that all drops after this period will create a student debt to the VA. VA will not pay for repeated courses (previously passed), withdrawals, audits, or NA/FX’s.
  • E-mails will be answered in the order received: veteransbenefits@csmd.edu

Support Services

Female advisor helps older student with planning classes

Advising

  • Advisors are working remotely supporting students through e-mail, phone, and Zoom.
  • For online assistance with your advising needs, please e-mail advisor@csmd.edu or careerservices@csmd.edu
    • Please make sure to include your student ID number on all e-mail communication. 
    • Also, include the best phone number to reach you if we need to contact you.  

ADA/Disability Support Services

  • The Disability Support Services staff are working remotely until further notice. You can contact the staff by e-mail regarding questions you may have.
  • Students can continue to request accommodations. Please contact the Disability Support Services office at your campus to discuss the process for requesting accommodations:
  • The Empowering Students to Achieve (ESTA) group will be suspended until further notice.

Counseling

While the College is in restricted operations mode, Counseling Services is offering the following services:

  • Individual counseling is open to all students, both preexisting and new clients, via a telehealth model using Zoom. Please reach out by e-mail to the counselor designated for your campus to start this alternative service:
  • Students can continue to reach out anonymously for support using the R U OK, Hawks? program.
  • Please visit our website at www.csmd.edu/counseling for more information.

Learning Support Services

Library Services

Testing Centers

  • All Testing Centers are currently closed due to the recent escalation in COVID cases.

Grievances

Student at a computer

Title IX/Student Conduct Grievances

Academic Grievances

  • For Academic grievances, please contact Associate VP of Academic Affairs, Dr. Mitchell A. Levy at malevy1@csmd.edu.

ADA/504 Grievance Procedure

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