Student Resources

IT Help Desk

The Help Desk is a single point of contact for all CSM technology-related services. We offer free support services to CSM students, faculty, and staff who need assistance with any of CSM's computing, network, and internet resources. 

• Help Desk will be available by phone and e-mail during the following hours:
  • Monday - Thursday: 7:30 a.m. – 7:30 p.m.
  • Friday: 7:30 a.m. – 5 p.m.
  • Saturday: 8 a.m. – 1 p.m.
• If you need assistance, please e-mail help@csmd.edu.
• For other online resources, like help with my.CSMD passwords, Microsoft Office 365, or student e-mail, please visit www.csmd.edu/helpdesk.

Online Learning (myLearning)

The online learning platform is called myLearning.  All courses use myLearning to post syllabi, take attendance, and post grades. During the coronavirus (COVID-19) pandemic, classes are continuing on the myLearning online platform.  Students should log into myLearning to access your courses during this time.

• If you need assistance with myLearning, send an e-mail to DLF@csmd.edu.
• For immediate assistance, you can use the myLearning Help button to chat or call a representative 24 hours a day, seven days a week. The button is on the myLearning homepage and on the homepage of each course.
• If you are experiencing issues with my.CSMD, you can access myLearning through a “back-door” site at mylearning.csmd.edu/d2l/login and login using your my.CSMD username and password.

Zoom Video Conferencing

• Zoom is a multi-functional web-based video and telephone conferencing system. The system allows meeting attendees to join via telephone, video, and web. It also allows screen sharing, a white board, and a presentation mode. Zoom conferencing is available to faculty, staff, and students with a my.CSMD account at csmd.zoom.us.
• Zoom mobile apps are available for iPhone, iPad, and Android devices. Zoom also has a desktop application, which has been installed on all CSM computers.

Computer Labs

• Need a better environment to study, more reliable Internet connection, or just a computer to use? Computer labs will remain available by reservation only Monday - Thursday (reservations are made through myLearning).

Internet Connectivity Options

• We know that Internet connectivity can be a challenge. That's why we have put together this list of resources to help you find a reliable connection.

Advising

• Advisors are working remotely supporting students through e-mail, phone, and Zoom.
• For online assistance with your advising needs, please e-mail advisor@csmd.edu or careerservices@csmd.edu. 
  • Please make sure to include your student ID number on all e-mail communication. 
  • Also, include the best phone number to reach you if we need to contact you.  

ADA/Disability Support Services

• The Disability Support Services staff are working remotely until further notice. You can contact the staff by e-mail regarding questions you may have.
• Students can continue to request accommodations. Please contact the Disability Support Services office at your campus to discuss the process for requesting accommodations:
  • Prince Frederick: Renata Zgorski: rzgorski@csmd.edu or 443-550-6009
  • Leonardtown: Megan Rabie: mkrabie@csmd.edu or 240-725-5420
  • La Plata/Regional Hughesville: Ternita Kassim: tckassim@csmd.edu or 301-539-4720
• The Empowering Students to Achieve (ESTA) group will be suspended until further notice.

Counseling

While the College is in restricted operations mode, Counseling Services is offering the following services:

• Individual counseling is open to all students, both preexisting and new clients, via a telehealth model using Zoom. Please reach out by e-mail to the counselor designated for your campus to start this alternative service:
  • La Plata Campus: Kellie Jamison, LCSW-C, kijamison@csmd.edu 
  • Leonardtown Campus: Jennifer Fossell, LCSW-C, jefossell@csmd.edu 
  • Prince Frederick Campus: Natasha Miller, LCPC, nvmiller@csmd.edu 
• Students can continue to reach out anonymously for support using the R U OK, Hawks? program.
• Please visit our website at www.csmd.edu/counseling for more information.

Learning Support Services

• Learning Support Services Coordinators will be working remotely supporting students through e-mail, phone, and Zoom. Contact any of our team if you need help:
  • Beverly Dearstine-Russell, bdrussell@csmd.edu
  • Laurie Cangelosi, ljcangelosi@csmd.edu
  • Laura Robins, lmrobins@csmd.edu
• Online tutoring via Zoom is available with CSM tutors or with ThinkingStorm 24/7. Visit our website for the most up-to-date schedules.

Library Services

• Libraries are closed—however, assistance with library resources remains available!
• If you need assistance with the online, off-campus database for research, e-mail Library@csmd.edu.
• For other online research resources, please visit www.csmd.edu/student-services/library-services/.

Testing Centers

• Testing Centers are currently operating under restricted setting to facilitate CSM students on Tuesdays and Wednesdays by appointment. Please submit your appointment request here.

Title IX/Student Conduct Grievances

• For Title IX and Student Conduct concerns, please contact Kevin Hunter at krhunter@csmd.edu, studentconduct@csmd.edu, or titleix@csmd.edu.

Academic Grievances

• For Academic grievances, please contact Associate VP of Academic Affairs, Dr. Mitchell A. Levy at malevy1@csmd.edu.

ADA/504 Grievance Procedure

• For ADA/504 Grievances, please contact Associate Director, Disability Support Services/ADA Coordinator Glennis Daniels-Bacchus at godaniels-bacchus@csmd.edu.
• Review our grievance procedures at www.csmd.edu/about/policies/ada-grievance-procedures/ for more information.