Real Story: Remy Jones

Remy Jones

CSM Graduate, Certified Medical Administrative Assistant (CMAA) 

Current Job Title: Medical Administrative Assistant, Self-Employed

I love advocating for people. I love seeing that people are able to get the care that they deserve.

I think the first introduction I had to wanting to possibly do medicine was when I was maybe 9 years old. My father was sick, so I was his pretend doctor. I would bring him his little medicine case and things like that.

I had no idea at the time, but that planted the seed, and I ended up wanting to pursue a career in the medical field.

I wanted where I could interact with patients and be able to advocate for them, and I decided that administration was the best place for me to do that.

Even though it’s not clinical or hands-on patient care, it’s an opportunity to have a positive impact on a patient’s experience.

How you communicate with them, your tone, your tempo, your body language, your knowledge, your professionalism; it all sets the tone for their experience.

When you remember their name, their kids’ names, or stories that they told you, it connects with them. A lightbulb goes on. “Oh my gosh, you remember?” Things like that may seem small, but it can be huge for them.

That’s something that every faculty member at CSM stressed the importance of: shaping a positive patient experience, no matter what role you’re in. They made it very clear that, if you want to excel in the medical industry, you have to have a love for serving people, because at the end of the day, medicine is a customer service industry.

I had started taking classes at CSM after high school. I loved it, but I had to put my college plans on hold to be a caregiver for a family member. When I decided that I wanted to go back to school, CSM was the first place that came to mind.

As a returning student, I felt confident because I remembered the experiences I’d had before. It almost felt like becoming a part of the family again.

I never felt out of place, even though I was in my mid 30s and didn’t fit the “traditional” college student demographic. There were a lot of younger students just out of high school or in their early 20s, but there were also a lot of middle-aged and even older students.

One of my classmates was 52 years old. He had finished one career but wasn’t ready to retire. He loved nursing and just decided to go for it.

I saw that a lot. It was pretty common to see older students, whether they’re pursuing a degree or just for their own personal enrichment. When I saw the range of ages, it clicked for me: There was never such a thing as going back to school too late.

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Last updated: 6-30-26